Return & Replacement Policy

Last Updated: September 10, 2025

At WWOORR, customer satisfaction is our top priority. We want you to feel confident and happy with every purchase. If, for any reason, you are not satisfied with your watch, we offer return and replacement options under the terms outlined below.

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Return Policy

• You may request a return within 7 days of receiving your order if the product is unused, unworn, and in its original packaging.

• Returns are only accepted with proof of purchase (receipt or invoice).

• Refunds will be issued to the original payment method once the returned product is inspected and approved.

• Shipping charges are non-refundable unless the return is due to our error (wrong item sent or defective product).

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Replacement Policy

• If you receive a defective or damaged watch, you may request a free replacement within 7 days of delivery.

• Replacements are also available if you receive the wrong product.

• To process a replacement, you must provide photos or videos showing the defect/damage and share your order details.

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How to Request a Return or Replacement

1. Contact us at info@wwoorr.com with your order number, reason for return/replacement, and supporting evidence (if applicable).

2. Our team will guide you through the process and provide return instructions.

3. Once your request is approved, ship the product back to us in its original packaging.

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Important Notes

• Products that show signs of wear, misuse, or unauthorized alterations will not be eligible for return or replacement.

• Final sale or clearance items are not eligible for return.

• Please allow 7–10 business days for refunds or replacements to be processed after we receive the product.